Individuals are Leading Today's Digital Dialog
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Social Posts are more Powerful than Corporate Communications
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Time Spent Online is on the Rise
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Social Conversations are getting Mobile and Local
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Business must Follow Consumers and Employees
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Digital Engagement poses Challenges for Business
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Users Expect Business Systems to be Internet like ... Social, Mobile, Local...
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User Demographic is turning Internet Savvy
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Business needs
Internet-class IT...
-- intuitive user experience,
-- lightweight apps
-- big data processing
-- frictionless upgrades
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Business Processes must Follow Digital User Behavior
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Consumers are Co-builders of new Digital Ecosystem
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