Individuals are Leading Today's Digital Dialog Social Posts are more Powerful than Corporate Communications Time Spent Online is on the Rise Social Conversations are getting Mobile and Local Business must Follow Consumers and Employees Digital Engagement poses Challenges for Business Users Expect Business Systems to be Internet like ... Social, Mobile, Local... User Demographic is turning Internet Savvy Business needs Internet-class IT...
-- intuitive user experience, lightweight apps, big data processing, frictionless upgrades
Business Processes must Follow Digital User Behavior Consumers are Co-builders of new Digital Ecosystem

Enterprise Design

illustration Business processes and IT platforms that connect with customers and employees need to be re-designed keeping in mind user's Personal IT, viz devices, apps and data that resides on public online systems.

This calls for an enterprise design that supports data curation across corporate and public systems, an engagement experience that integrates with online social experience available on multiple lifestyle devices.