Individuals are Leading Today's Digital Dialog
Social Posts are more Powerful than Corporate Communications
Time Spent Online is on the Rise
Social Conversations are getting Mobile and Local
Business must Follow Consumers and Employees
Digital Engagement poses Challenges for Business
Users Expect Business Systems to be Internet like ... Social, Mobile, Local...
User Demographic is turning Internet Savvy
Business needs Internet-class IT...
-- intuitive user experience, lightweight apps, big data processing, frictionless upgrades
Business Processes must Follow Digital User Behavior
Consumers are Co-builders of new Digital Ecosystem